Everything you don't want in a car buying experience. WAIT FOR IT......... First, the internet sales manager Tabitha tells me over the phone that the car we are looking for is still available. I also ask very specifically if online discount price includes recent college grad, first responder or military, (for which we do not qualify) to which she says "no." We drive 30 minutes to find that the car was sold days ago, and that the discounted price DOES include the special rebates that we do not qualify for. Enter Steve Johnson the sales consultant, who assured us that he has a better car than the one we came for, with better features. It's a demonstrator and he can give us a great deal. We test drive the vehicle and really like it. We do the the whole back-and-forth thing for about 90 minutes an finally get what we think is a good deal. Even though this isn't what we came in for, we buy the more-expensive car. Then we wait in the less-than-comfy service department waiting room (why?) for 2 hours to see the business manager, Ed Howell. Sensing we are frustrated, he spends little time trying to sell us the additional warranties, etc. Later we find out why. Finally we get signed, give them our deposit, they put the plates on our new car, and we drive it home. This was a Saturday. We drove our new car Saturday night to our daughter's graduation, and Sunday to get groceries, and are feeling pretty good about our choice, despite the less-than-stellar customer care at the dealership. Monday morning we get the insurance set-up and we are good to go. NOW IT GETS RIDICULOUS ..... I receive a call from Steve Johnson late Monday morning saying there's been a "mistake" and we need to return the car as soon as possible. Steve claims that we did the deal on the "wrong car." I race outside to check the VIN and sure enough, it doesn't match. He says it's for the trim package below ours and we need to come up with another $3000 if we want to keep it. Mind you, we never saw, let alone test drove, the vehicle with the VIN that magically appeared on our bill of sale. I tell Steve that this call should have been made by a manager and asked him to make that happen. Ed Howell, calls me back an hour later and reminds me again (like I'm a common criminal with a credit score in the 800's) that I need to return the vehicle immediately. Of course, I ask him what they are prepared to do about this massive "mistake" and his response is that they will do nothing about it. He calls it an "honest mistake" and if I want to keep the vehicle it will cost us another $3000. I explain to him that we only test drove one vehicle and spent the entirety of our time at the dealership negotiating that one vehicle, and that the VIN number on the bill of sale is irrelevant compared to the agreement that was made between the salesperson, his boss, and us. I asked him who his manager is and he said, "Mike Meah." I explained to him that I would need to speak to Mike, and he said it won't do any good because Mike is the one that told him to call me. So apparently Mike doesn't care about the "mistake" either. Monday evening we drive back to the dealership to turn in the car and cancel the sale. Now, all of a sudden Mike Meah is super interested in getting involved with our problem and over the next 45 minutes proceeds to discount the car that we had, eventually all the way down to the lower trim package price. I guess there is something they can do about it........ Ed. I cancelled the sale and bought the same package at another dealer for $1500 MORE. Yes, that is how little I trust these people.
Agreed
I’m 63 years old, and’ learned long ago that someone who is deceitful in their personal life will likely be dishonest at work as well. Steer clear of Elgin Hyundai!