Not resolved
1 comment

We saw a Ford Mustang on Elgin Hyundai internet website listed for $12,995. Called and spoke to Johnathan Mendez and Travis Crull, who both confirmed the options and price of the car. Made an appointment with Johnathan to come in Saturday, September 10th to look over the vehicle and take it for a test drive.

Upon arrival, we had to wait for the vehicle to be brought over from another location. Once the vehicle arrived, we took it for a test drive, and then began to talk to the salesman. We asked him to check with his manager to see if he could do better on the price of the car. He returned with numbers written a piece of paper 60 months at $350 per month. He was very nervous and kept avoiding the cost of the vehicle and just kept talking monthly payment instead. When I insisted on what the cost of the car was, he said $15,600, which was a complete surprise to us because we thought we were working with a starting cost of $12,995. Once they got us to the dealership, the price was no longer what was quoted and had increased by more than $2500.

From that point on we could not get the same story out of anyone. We spoke to a sales manager who said his name was Tony Basich. I asked him for his business card and he gave me a card with the name Tony Basich on it. Later when speaking to Johnathan he told me that Tony Basich was no longer employed there. So after finding out that Tony Basich no longer worked there, I asked the sales manager again for his name and he said Tony Basich. Later after looking on the website, I found out that Tony Basich was really Mike Medina. So why lie about your name? This is the Sales Manager?

Why would the sales manager lie about his own name? The intentional deceit is clear.

As the lies came spewing out, one story was the vehicle had some additional work done to it between us talking to the internet sales person and our arrival to the dealership. But why not be up front about the price upon our arrival?

The other story by Mike Medina AKA Tony Basich was that there were two vehicles traded at the same time and the wrong pricing was applied to each vehicle. Jonathan Mendez said no, that there was work done to the vehicle that increased the price.

We were quoted $12,995 and then when we started the process of purchase, the price was increased to $15,600. The other suspicious thing about this is that they tried to conceal the cost of $15,600 by continuing to quote only the monthly payment, instead of the cost of the vehicle. If it truly was a case of mis-marking the two vehicles, why try to conceal it? And why lie about your name and try to say you are a person who no longer works there. If this is how a manager acts, a manager is supposed to lead by example; then I do not want to imagine the practices of the rest of the sales force.

Long story short; we were misled and deliberately lied to not only about the price of the vehicle but about the identity of the sales manager by the sales manager himself.

I would not recommend this dealership to anyone.

Had an Experience with Elgin Hyundai?

Write a review


Terms of Service
Post Comment

Several times, I have seen good sounding,low priced cars advertised by this dealer.But when I call or stop by, the car I'm interested in is never on the lot, but out "being detailed." When I check back, it was "just sold." Of course they have many other cars they want to show me.

If this happened once or twice, no big deal, but it has happened many, many times.Makes me wonder if they bait customers with fake ads, like the old "bait and switch."

You May Also Like

Heartland Rvs - Heartland Sucks. Quality is LOW End; Service is Worst Heartland Rvs "We have had our new "luxury" 5th wheel for 4 years and have had over 40 issues. It has gone back to Indiana to the factory 3 out of the..." Read more Henry Day Ford dropped our new truck! Henry Day Ford "Go anywhere but Henry Day Ford! We purchased a new 2013 F350 truck with service plan. We took it in for its 5000 mile service and were told the next..." Read more Forest River - Water leak, no help! Forest River "Purchased 5/20/17, drove home, opened to find full of water, contacted Horizon RV, told to use warranty, Horizon RV attempted to fix 2x, still leaked, took to local dealer, tried..." Read more Open Range Rv - New unit bought 4 months ago.  Been in shop whole time Open Range Rv "On 3/14/17 our family (four kids 3 7 yrs old) bought our 1st large purchase outside of our home. It was also the 1st time that we purchased anything brand..." Read more National Tire and Battery: The worst tire buying experience I've had. National Tire And Battery "I called around town Friday morning September 8th, 2017 to find a set of tires for my 2004 Volkswagen Jetta GLI before heading to the in-laws cabin for the weekend...." Read more Seniorpeoplemeet And Ourtime - Bad experiences Seniorpeoplemeet And Ourtime "Someone Hijacked my count All of my profile Identity profile was erased someone else's Profile picture was in my place and all my photos uploaded disappeared. I want answers to..." Read more Ctrip - Overcharged in Airfare Ctrip "Ctrip's website has stated very clearly as "Airline Deal" which is direct sale from Airline; same price as Airline's site (as per their website). When I downloaded the receipt from..." Read more One World Van Lines - Had I known I would havve Run as fast as I could One World Van Lines "No interstate license at time of move. No proof of weight Cost increased over $1000 dollar Unlike the first report I would have been better off if they had cancelled...." Read more